Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and 9wickets ("the Company," "we," "us," or "our"), the operator of the online betting and gaming platform accessible at https://9wickets.cam (the "Platform"). These Terms govern your access to and use of the Platform, including all products and services offered therein, such as sports betting, live casino, slot games, and any promotional offerings.

By registering an account, accessing the Platform, or placing any wager or bet, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. You also confirm your acceptance of our Privacy Policy and Responsible Gambling Policy, both of which form part of this agreement by reference.

9wickets operates the Platform and offers services to players in Malaysia and other permitted jurisdictions. The Platform is intended for entertainment purposes only. All betting and gaming activities involve financial risk. Players are responsible for their own decisions and wagers at all times.

In these Terms, unless the context otherwise requires, the following definitions apply:

• "Account" means the individual registered account created by a User on the 9wickets Platform.
• "Balance" means the total value of funds held in a User's Account at any given time, including both deposited funds and bonus credits where applicable.
• "Bonus Funds" means any promotional credits, free bets, cashback amounts, or other bonus awards credited to a User's Account.
• "KYC" means Know Your Customer — the identity verification process required by the Company to confirm a User's identity, age, and eligibility.
• "MYR" or "RM" means Malaysian Ringgit, the official currency of Malaysia, which is the base currency for all Platform transactions.
• "Platform" means the 9wickets website, mobile-optimised site, and any associated services accessible at https://9wickets.cam.
• "Prohibited User" means any person who is ineligible to use the Platform under these Terms or applicable law, including minors and persons who have self-excluded.
• "Real Money Balance" means deposited funds available for wagering and withdrawal, excluding Bonus Funds that have not yet met applicable wagering requirements.
• "Wagering Requirement" means the number of times a Bonus Fund amount must be bet on qualifying games before the resulting winnings may be withdrawn.
• "Winnings" means any monetary return generated from a successful wager or game outcome on the Platform.

To register and maintain a 9wickets Account, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout the duration of your use of the Platform:

• You are at least 21 years of age at the time of registration. 9wickets does not permit minors to register or use the Platform under any circumstances.
• You are accessing the Platform from a jurisdiction in which online betting and gaming is not explicitly prohibited under applicable local law. It is your sole responsibility to verify your legal position before using the Platform.
• You are not subject to any self-exclusion order, whether imposed voluntarily through the 9wickets Platform or through any third-party responsible gambling programme.
• You are acting on your own behalf as a private individual and not as an agent, nominee, or representative of any third party.
• You have not previously had a 9wickets Account closed, suspended, or terminated for breach of these Terms.
• You are not an employee, contractor, consultant, director, or officer of 9wickets or any of its affiliated entities, or an immediate family member of such a person.

Each User is permitted to hold only one Account on the 9wickets Platform. Registering multiple Accounts — whether under the same or different names, email addresses, or payment methods — is strictly prohibited. Where duplicate Accounts are identified, the Company reserves the right to close all associated Accounts, forfeit any Bonus Funds, and withhold Winnings pending investigation.

You are required to provide accurate, complete, and truthful information when registering your Account. This includes, but is not limited to, your full legal name, date of birth, residential address in Malaysia, and email address. You must keep your registration details current and notify 9wickets promptly of any changes via our customer support channels.

Upon registering an Account, you will be required to complete the Company's Know Your Customer (KYC) verification process. This process is mandatory before any withdrawal request can be processed and may be required before certain deposit thresholds are reached or bonus claims are honoured.

KYC verification typically requires the submission of the following documents, though the Company reserves the right to request additional documentation at its discretion:

• A valid government-issued photo identity document (e.g., Malaysian National Identity Card — MyKad, passport);
• Proof of residential address dated within three months (e.g., utility bill, bank statement, official correspondence);
• Proof of ownership of the payment method used for deposits (e.g., screenshot of e-wallet account, bank statement header).

The Company reserves the right to request enhanced due diligence documentation at any stage of the Account lifecycle, including in connection with large withdrawals, unusual betting patterns, or as required by applicable compliance obligations. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension or closure.

You are solely responsible for maintaining the security and confidentiality of your Account login credentials, including your username and password. 9wickets will not be liable for any losses resulting from unauthorised access to your Account where such access results from your failure to maintain adequate security measures. You must notify 9wickets customer support immediately if you suspect unauthorised access to your Account.

9wickets accepts deposits and processes withdrawals via the following approved payment channels, subject to availability and applicable limits:

• Touch 'n Go eWallet, Boost eWallet, GrabPay;
• DuitNow Transfer and DuitNow QR;
• FPX Online Banking (Maybank2U, CIMB Clicks, Public Bank PBe, Hong Leong Connect, and other participating Malaysian banks);
• Visa and Mastercard credit or debit cards;
• Cryptocurrency — Bitcoin (BTC) and Tether (USDT), processed at prevailing market rates at the time of transaction.

Minimum and maximum deposit and withdrawal amounts are displayed at the point of transaction within your Account dashboard and may vary by payment method. The Company reserves the right to amend these limits at any time with reasonable notice.

Withdrawal requests are processed in the order they are received. The Company targets processing the majority of MYR withdrawals via DuitNow and FPX within 15 minutes of approval. Processing times may be extended during periods of high volume or where additional verification is required. All withdrawals must be made to the same payment method used for the most recent deposit unless otherwise authorised by the Company's compliance team.

All transactions on the 9wickets Platform are conducted in Malaysian Ringgit (MYR). Cryptocurrency deposits are converted to MYR at the time of deposit confirmation. The Company does not accept responsibility for exchange rate fluctuations affecting cryptocurrency deposits or withdrawals.

9wickets offers a range of promotional bonuses to eligible Users. All bonuses are subject to the specific terms and conditions published alongside each promotion, in addition to these general bonus terms. In the event of any conflict, the specific promotion terms take precedence.

Unless otherwise stated, all Bonus Funds are subject to a wagering requirement before any resulting Winnings may be withdrawn. Wagering requirements represent the total value of bets that must be placed using Bonus Funds (or in some cases combined real money and bonus funds) before a withdrawal can be requested. For example, a Bonus of RM100 subject to a 15x wagering requirement requires the placement of RM1,500 in total qualifying wagers.

While Bonus Funds are active on your Account, a maximum single bet limit applies. Unless the specific promotion terms state otherwise, this limit is RM250 per bet, round, or spin. Placing a bet in excess of this limit while Bonus Funds are active may result in the forfeiture of all Bonus Funds and associated Winnings.

Not all games contribute equally toward meeting a wagering requirement. Unless stated otherwise in the specific promotion terms, the following general contribution rates apply:

• Slot games: 100% contribution;
• Live casino table games (baccarat, roulette, blackjack, sic bo): 10%–20% contribution;
• Sports betting: contribution percentage as stated in individual promotion terms;
• Certain jackpot games, fishing games, and other specified titles: 0% contribution.

All Bonus Funds and associated Winnings carry an expiry date. Unless otherwise stated, Bonus Funds expire 14 days from the date of credit. Any Bonus Funds and associated Winnings remaining in your Account after the expiry date will be automatically removed without notice.

The Company reserves the right to withhold, void, or reclaim any Bonus Funds or associated Winnings where it determines, in its reasonable discretion, that a User has engaged in bonus abuse. Bonus abuse includes, but is not limited to: using multiple Accounts to claim the same promotion, placing low-risk or risk-free bets designed to meet wagering requirements without genuine gambling intent, and coordinated bonus exploitation across a group of players.

All bets placed on the 9wickets Platform are subject to the specific rules applicable to the relevant sport, market, or game. General betting rules are set out in this clause; product-specific rules are published within each betting category on the Platform.

A bet is accepted only upon confirmation being issued by the Platform. Bets placed during system maintenance windows, or where insufficient funds are available in the Real Money Balance or Bonus Balance, will not be accepted. The Company reserves the right to refuse or limit any bet at its discretion.

If odds or game outcomes are offered or settled as a result of a manifest error — including technical glitches, software errors, or data feed failures — the Company reserves the right to void the relevant bets and return stakes to the affected Users. This applies regardless of whether the User has already been credited with Winnings in connection with the erroneous odds or result.

Bets may only be placed where the Account holds sufficient Real Money Balance or Bonus Funds to cover the stake. The Company does not extend credit to Users under any circumstances.

Live in-play betting markets are subject to rapid changes in odds reflecting real-time match conditions. The Company accepts no responsibility for delays in odds updates arising from technical limitations of data feed providers. Any bets placed after the conclusion of the relevant event — even if accepted by the system due to a timing error — will be voided and stakes returned.

The following activities are strictly prohibited on the 9wickets Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of all Balances and Winnings, and where applicable, reporting to relevant authorities:

• Using automated betting software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform;
• Engaging in sports betting arbitrage strategies using bonus funds;
• Attempting to reverse-engineer, hack, or interfere with the Platform's software, security systems, or data;
• Using the Platform for any form of money laundering, fraud, or financial crime;
• Participating in or facilitating match-fixing, spot-fixing, or any form of corruption in sporting events available on the Platform;
• Sharing Account credentials or allowing third parties to access or use your Account;
• Accessing the Platform through a VPN, proxy, or other IP-masking technology for the purpose of circumventing geographic restrictions or other Platform controls;
• Registering or operating multiple Accounts;
• Making any misleading, defamatory, or fraudulent representations in connection with the Platform.

All content available on the 9wickets Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of the Company or its content suppliers and is protected by applicable intellectual property laws. The compilation of all content on the Platform is the exclusive property of the Company.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform or its content without the express written permission of the Company.

To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to losses arising from:

• Any interruption, suspension, or termination of the Platform or any of its features;
• Any errors, inaccuracies, or omissions in the content provided on the Platform;
• Any unauthorised access to or alteration of your transmissions or Account data;
• The outcome of any bet, wager, or game on the Platform;
• Any reliance placed on information or content published on the Platform.

The Company's total aggregate liability to you in connection with these Terms or your use of the Platform shall, in all circumstances, be limited to the total amount deposited by you into your Account in the thirty (30) days preceding the event giving rise to the claim.

The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account and using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

The Company implements technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and the Platform's servers, along with restricted internal access controls.

For full details of how we collect, use, share, and protect your personal data, and for information about your rights as a data subject, please review our complete Privacy Policy.

9wickets is committed to the promotion of responsible gambling. We believe that gambling should be an enjoyable form of entertainment and never a source of financial distress or personal harm.

The following responsible gambling tools are available to all Account holders and may be activated at any time via Account settings or by contacting customer support:

• Deposit Limits: Daily, weekly, and monthly deposit caps that take effect immediately when reduced;
• Session Time Reminders: Configurable alerts notifying you when a chosen session duration has elapsed;
• Cool-Off Periods: Voluntary temporary breaks of 24 hours, 7 days, or 30 days from betting activity;
• Self-Exclusion: Permanent or time-limited exclusion from the Platform, enforceable across all product categories.

The 9wickets Platform is strictly for persons aged 21 years and above. The Company employs age verification procedures to prevent access by minors. Any User found to be under the age of 21 will have their Account immediately closed, their Winnings forfeited, and their deposited funds returned to the original payment source.

For comprehensive information on responsible gambling, tools, and support resources available to Malaysian players, please visit our dedicated Responsible Gambling page.

The Company reserves the right to suspend, restrict, or permanently close any Account at any time without prior notice where it has reasonable grounds to believe that:

• The Account holder has breached any provision of these Terms;
• The Account has been used in connection with fraudulent, unlawful, or suspicious activity;
• The Account holder has provided false or misleading registration information;
• The Account is subject to an active self-exclusion order;
• Regulatory, compliance, or legal obligations require such action.

Where an Account is closed due to a breach of these Terms, any Bonus Funds and Winnings derived from bonus play may be forfeited. Real Money Balances that are not subject to a dispute or investigation will generally be returned to the original deposit source within 30 days of closure.

You may request voluntary Account closure at any time by contacting 9wickets customer support. Prior to closure, any pending withdrawal requests must be completed and any active wagering requirements must be met or Bonus Funds forfeited.

The Company reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Company will provide reasonable advance notice by posting a prominent notification on the Platform and/or sending an email to the address registered on your Account.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not accept the amended Terms, you must cease using the Platform and request Account closure before the effective date of the changes.

The date of the most recent revision to these Terms is displayed at the top of this page. We recommend reviewing these Terms periodically to stay informed of any updates.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, as updated from time to time. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt to resolve the dispute informally by contacting our customer support team.

If an informal resolution cannot be reached within 30 days of the dispute being raised with the Company, the parties may pursue resolution through such dispute mechanisms as are available under the Company's applicable licensing terms. The Company's decision on all matters relating to Account management, bet settlement, and bonus calculations shall be final, save where overturned through a formal dispute resolution process.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to prevent imminent harm or irreparable loss.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 9wickets support team through the following channels. All communications must be in English, Bahasa Melayu, or Chinese.

• Live Chat: Available 24/7 directly through the Platform. Average response time: 3–5 minutes.
• Email: [email protected] — responses within 2 hours during standard operating periods.
• WhatsApp: Available 24/7; contact details are published within your Account dashboard once logged in.

For responsible gambling support resources available in Malaysia, please visit our Responsible Gambling page.